Orders & Shipping
Where do you currently ship?
Right now, we ship to Singapore and Malaysia only. We're keeping things close so your little one’s dress reaches you quickly and safely. 🌸
How much does shipping cost?
- Singapore: Flat fee of SGD 7 (free when you spend SGD 120)
- Malaysia: Flat fee of MYR 50 (free when you spend MYR 400)
How long will my order take to arrive?
- Singapore: 2-4 business days
- Malaysia: 4-7 business days
(A little longer during festive periods, but we'll always keep you updated.)
Will I be charged customs or duties?
No surprises here 💌 Orders within Singapore & Malaysia will not incur extra duties or taxes.
Do you ship internationally?
Not at this moment, but more countries are on our horizon. If you’d like us to deliver to your doorstep one day, stay tuned by joining our newsletter. ✨
✈️ Not sure about shipping details?
Reach out at hello@tinytwirls.sg and we’ll get everything sorted for you.
Sizing & Fit
How do I know which size to choose?
Please refer to our Size Guide for measurements based on height, chest, and weight. Our dresses are designed with a little room for diapers and comfort, so your little one can twirl with ease. 🌸
My baby is between sizes. What should I do?
We recommend sizing up. This gives her more room to move, and she’ll be able to wear her TinyTwirls dress for longer.
Do the dresses all fit the same?
Not exactly. Different designs have slightly different fits. For example, some styles may feel a little roomier in the chest, while others may run shorter or longer depending on the cut. To make things easier, we include a “Fit” section on each product page, so you’ll know whether to stay true to size or size up.
What sizes do you offer?
Our dresses are available in:
- 6–12 months
- 12–18 months
- 18–24 months
- 24–36 months
How do I measure my baby?
- Chest: Wrap a measuring tape under her arms, around the fullest part of her chest. Add 1–2 cm for comfort.
- Height: Measure from the top of her head to her heel, barefoot.
If you’re unsure, size up. Comfort matters most.
👗 Need sizing advice?
Share your baby’s chest and height with us at hello@tinytwirls.sg, and we’ll recommend the best fit.
Returns & Exchanges
How long do I have to make a return?
You may return most full-priced items within 14 days of receiving your order, as long as they’re unworn, unwashed, with tags intact, and in their original packaging.
Which items are not eligible for return or exchange?
We’re unable to accept returns or exchanges for:
- Sale items, personalised items, and gift cards (final sale)
- Clothing sets returned incomplete (all pieces, including accessories, must be included)
- Free gifts
How do I make a return or exchange?
Simply email us at tinytwirls.sg@gmail.com with your order number, and send the item back using a trackable shipping method.
*Please note: return shipping costs are the customer’s responsibility unless the item is faulty.
What happens if my order arrives damaged or incorrect?
If your item is defective or you received the wrong piece, reach out within 7 days of delivery with your order number, photos, and a short explanation. We’ll provide a free return label and either:
- Ship the correct item (if in stock), or
- Issue a gift card or full refund if the item is unavailable.
How do I receive my refund?
Returns (except defective items) are refunded as store credit via gift card, which you can use anytime.
Cash refunds are not available.
How long does it take to process my return?
Once we receive your return, please allow up to 7 business days for processing.
👉 For the full details, see our Returns & Exchanges Policy.
💌 Got a tricky situation? Email us at hello@tinytwirls.sg and we’ll guide you step by step.
Care & Quality
How should I wash my TinyTwirls dress?
Our dresses love a little gentle care 💕 Hand wash or delicate cycle in cold water works best. Just pop it in a laundry bag to keep the lace and details safe.
Can I iron the dresses?
Yes — on a low heat setting. For tulle or embellishments, we suggest steaming instead of direct ironing to keep the magic fluffy.
Can I tumble dry?
It’s best to air dry your TinyTwirls dress 🌸 Lay flat or hang. It helps the fabric stay beautiful longer.
Will the embellishments (pearls, lace, bows) come off in the wash?
Each TinyTwirls piece is thoughtfully crafted with secure stitching. With gentle care, your dress will stay beautiful. For extra love, always wash inside a laundry bag or by hand.
Are the dresses itchy or uncomfortable for babies?
Not at all 💕 Comfort is a priority for us. All dresses are fully lined with soft, breathable cotton blends, so your little one can twirl and play happily.
Will the colors fade easily?
Our fabrics are chosen for durability and rich tones. With cold wash and gentle care, your dress will keep its color for many special moments.
Do I need to dry clean?
Nope! All our dresses are designed for easy home care (no expensive dry-cleaning runs needed ✨).
Still have a question about care or fabrics? Reach out at hello@tinytwirls.sg and we’ll be happy to guide you.
TinyStars Rewards
What is "TinyStars"?
TinyStars is our rewards program designed to thank you for shopping and engaging with TinyTwirls. Every time you shop, share, or celebrate milestones with us, you’ll earn TinyStars that you can redeem for exclusive perks and discounts.
How do I earn TinyStars?
You can earn TinyStars in several ways:
- Create an account: 50 TinyStars
- Shop with us: 5 TinyStars for every $1 spent
- Celebrate your birthday: 100 TinyStars (make sure your birthday is added to your profile)
- Follow us on Instagram: 10 TinyStars
- Complete your profile: 20 TinyStars
- Leave a product review: TinyStars credited after your purchase and review submission
We’re always adding fun ways to earn, so check back often!
How do I redeem my TinyStars?
Redeeming is simple:
- Log in to your TinyTwirls account.
- Check your TinyStars balance in the Rewards panel.
- Select your reward — for example, a $5 discount for 250 TinyStars, or free shipping for 500 TinyStars.
- Your reward will appear as a discount code at checkout.
Do TinyStars expire?
Yes. TinyStars expire 12 months after they are earned. Don’t worry — we’ll send you reminders before they expire, so you won’t miss out.
Can I use multiple rewards in one order?
No, only one reward code can be used per order. We recommend saving your TinyStars for the reward that suits your needs best.
Can I earn and redeem TinyStars on sale items?
You’ll still earn TinyStars whenever you shop with us — even on sale or promotional items! ✨ However, TinyStars can only be redeemed on regular-priced items. This way, you’ll always be rewarded for every purchase, while keeping your perks exclusive to our full collection.
Can I combine TinyStars with discount codes (e.g., welcome codes or promo codes)?
No. TinyStars rewards cannot be stacked with other discount codes. You’ll need to choose one type of discount at checkout.
Do I earn TinyStars on orders where I use a reward or discount?
Yes! You’ll still earn TinyStars on the final amount you pay (after discounts, excluding shipping and taxes).
What happens if I return or cancel an order?
If you return or cancel an order, the TinyStars earned from that order will be deducted from your balance. Similarly, if you used TinyStars to redeem a discount on a returned order, those TinyStars will not be credited back.
Where can I check my TinyStars balance?
Sign in to your TinyTwirls account and click on the Rewards Club panel (look for the star icon). You’ll be able to see your balance, perks, and unlocked rewards instantly.
How long does it take for TinyStars to show up in my account?
Most TinyStars will appear immediately after completing an action (like creating an account or completing your profile). For purchases, TinyStars will appear once your payment has been confirmed. For reviews, they will be credited after your review is verified.
Can I transfer TinyStars to someone else?
No, TinyStars are non-transferable and can only be used with the account where they were earned.
Do I need an account to earn TinyStars?
Yes, you must create a TinyTwirls account to start earning and tracking TinyStars. Without an account, we won’t be able to record or redeem your rewards.
⭐ Curious about TinyStars or stuck on redemptions?
Email us at hello@tinytwirls.sg — we’ll make sure you sparkle your way to the right perks.