Returns & Exchanges
Something not quite right?
Dont worry, mama! We're here for you.
Just let us know your order number (you'll find it in your confirmation email) and we'll sort it out right away.
our return policy
Returns & Exchanges
We understand that sometimes things don’t work out—and that’s okay. If you need to make a return or exchange, we’re here to help.
You may return most full-priced items within 14 days of receiving your order, as long as they are:
- In original condition: unworn, unwashed, unaltered, and with tags attached
- Packed in the original packaging, just as you received it
- Not soaked or washed, as colour runs will make the item non-returnable
Please note:
- Sale items, personalised items, and gift cards are final sale and can’t be returned or exchanged
- For clothing sets, all pieces must be returned together
- Free gifts can’t be exchanged or returned
- Returns are issued as store credit (via gift card), which you can use anytime. We’re not able to offer cash refunds
- The return shipping fee will need to be covered by you (unless the item is faulty)
- Please use a trackable shipping method. We’re unable to process untracked returns
- Once we receive your return, please allow up to 7 business days for processing
Defective or Incorrect Items
We put a lot of love and care into every TinyTwirls order, but if something isn’t right—whether it’s a fault in the item or you received the wrong piece—we’ll make it right for you.
Here’s what to do:
- Reach out to us at tinytwirls.sg@gmail.com or submit a request here within 7 days of receiving your order
- Include:
- Your order number
- Clear photos of the item received
- A short explanation of the issue
Once we’ve reviewed your message, we’ll:
- Send a free return label
- Ship the correct item if in stock
- Issue a gift card or full refund, if correct item is out of stock